Questions

Frequently asked questions

Getting started, buying, privacy, and troubleshooting, all in one place.

Getting started
What do I need to run it?

An Apple silicon Mac (M1 or later) running macOS 14 or later. Point it at any folder or external drive of photos and videos, no importing required.

Does it work with external drives, or just my Mac's internal disk?

Both. All Our Years works with any folder or external drive of photos and videos, exactly where they already sit. It never modifies or writes to that drive; the app's own index and thumbnails live on your Mac's internal disk instead.

My photos are still on my iPhone. How do I get them onto a drive?

Follow the step-by-step iPhone guide: it walks through offloading a full camera roll — HEIC, Live Photos, videos and all — onto a Mac or external drive, ready for All Our Years to read.

How long until I can actually browse my photos?

Minutes, even for archives of 300,000+ files. The library becomes browsable early while the deeper study continues in the background, so you're not waiting for the whole archive to finish before seeing anything.

Buying
Is this a subscription?

No. All Our Years is a one-time purchase: $59 for up to 3 Macs, or $79 for a Family Pack covering up to 5 Macs. There's no recurring charge and no expiration.

What's the difference between the free version and buying?

The free version runs the full study on your whole archive, but browsing shows only the first 100 photos of every year and the 10 earliest videos; the rest is blurred until you unlock. Buying lifts the blur permanently across your entire archive.

How does unlocking actually work?

Buy a license, and a key is emailed to you. Paste it into All Our Years' Settings and the blur lifts right away. Activation happens once per Mac; after that, this Mac stays unlocked even offline, forever. To move a license to a different Mac, deactivate the old seat in Settings first.

Privacy
Are my photos ever uploaded anywhere?

No. All processing happens on-device, and the app opens your photo drive strictly read-only. See the full Privacy Policy for exactly what does and doesn't touch the network.

What does the app send over the internet, if anything?

Three things, and nothing else: a static file fetch to check for app updates, your license key during activation or deactivation (sent once per Mac, to Polar), and background map tile images if you open the Places map (never your photos, names, or anything else about your archive).

Does search-by-meaning send my photos anywhere?

No. Search-by-meaning runs entirely on-device, using your Mac's own hardware. No photo or search query ever leaves your Mac.

Troubleshooting
My archive is huge, 300,000+ files. Will it choke?

No, that's the scale it's built for. The library is browsable within minutes while the deeper study keeps running in the background.

Can I unplug the drive or restart my Mac mid-study?

Yes. The study can be paused and safely survives unplugging the drive, reboots, and app restarts. It picks back up where it left off.

Can my family view the library on their phones?

Yes, with guest sharing: scan a QR code and anyone on your home Wi-Fi can view the library from their phone. It's view-only, and no photos are copied anywhere in the process.

Still have a question? support@allouryears.com

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